After-sale service

1、 Information feedback

1. After sales service department shall assign special personnel to follow up the user information, timely understand the use of customers and keep close contact with customers.

2. For the product quality problems or product improvement opinions reflected by customers, the business department reflects the problems to the relevant responsible departments of the company in the form of "customer complaint report". After research and analysis, solutions and preventive measures are formulated, and stored in the company's quality files and user files.

3. Register the customer's call and reply to the customer's consultation content in time.

 

2、 Services

1. When special equipment customers are installing, the company will send service personnel to the site to cooperate in installation, so as to ensure that the installation is complete.

2. When the customer requests that someone be sent to the site to deal with quality problems, no matter which party's problems, the company's service personnel will actively cooperate to solve the problems.

3. In order to make the customer maintain and use the equipment, the company will send professional technicians to provide relevant technical training guidance for customers according to the needs of customers.

 

3、 Quality assurance

1. During the warranty period, if quality problems occur, the company shall be responsible for solving them.

2. During the warranty period, the company will be responsible for the return and replacement of any product damage caused by the quality of the product manufacturing; In case of product damage caused by non manufacturing quality outside the warranty period, the company will actively deal with the problems and only charge cost.